Refund policy

Returns & Refund Policy

At Mystic Skull Handmade, every item is carefully handmade and checked before shipping.

EU Customers
You may request a return within 14 days of receiving your order, in accordance with EU consumer rights. Return shipping is paid by the customer unless required otherwise by law. Items must be returned in their original condition.

Customers Outside the EU
All sales are final. We do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference, except where required by applicable law.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos. We will review the issue and provide an appropriate solution.

Order Cancellation
Please contact us immediately. Orders can be cancelled before fulfillment where applicable.

Lost or Stolen Packages
We are not responsible for packages marked as delivered or lost/stolen after delivery. Please contact the shipping carrier for assistance.

For questions, please contact us before placing your order.